Hospitality Business Guidance
The latest updates and information for Businesses in the hospitality sector including, Lisenced premises, pubs, bars, restaurants and cafes.
The government has confirmed new restrictions apply across England from Thursday, November 5.
The new measures will be in place for four weeks, and will be reviewed on Wednesday, December 2.
Businesses and venues which must close
To reduce social contact, the government has ordered certain businesses and venues to close or restrict how they provide goods and services. These include:
- Non-essential retail, such as clothing and homeware stores, vehicle showrooms (other than for rental), betting shops, tailors, tobacco and vape shops, electronic goods and mobile phone shops, and market stalls selling non-essential goods. These venues can continue to be able to operate click-and-collect (where goods are pre-ordered and collected off the premises) and delivery services
- Hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and drink for takeaway (before 10pm; and not including alcohol), click-and-collect, drive-through or delivery
- Accommodation such as hotels, hostels, guest houses and campsites. Except for specific circumstances, such as where these act as someone’s main residence, where they cannot return home, for homeless people, or where it is essential to stay there for work purposes
- Leisure and sports facilities such as leisure centres and gyms, swimming pools, tennis and basketball courts, golf courses, fitness and dance studios, climbing walls, archery, driving, and shooting ranges
- Entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, amusement arcades, bingo halls, bowling alleys, skating rinks, go-karting venues, soft play centres and areas, circuses, funfairs, zoos and other animal attractions, water parks, theme parks. Indoor attractions at botanical gardens, heritage homes and landmarks must also close, though outdoor grounds of these premises can stay open
- Personal care facilities such as hair, beauty, tanning and nail salons. Tattoo parlours, spas, massage parlours, body and skin piercing services must also close. It is also prohibited to provide these services in other peoples’ homes including care homes.
- Community centres and halls must close except for a limited number of exempt activities as set out below Libraries can also remain open to provide access to IT and digital services - for example for people who do not have it at home - and for click-and-collect
- Places of worship, apart from for the purposes of independent prayer, and service broadcasting and funerals
These businesses and places will also be permitted to be open for a small number of exempt activities, including:
- education and training (including for schools to use sports and leisure facilities where that it part of their normal provision)
- childcare purposes and supervised activities for children
- blood donation and food banks
- to provide medical treatment
- for elite sports persons (in indoor and outdoor sports facilities), professional dancers and choreographers (in fitness and dance studios)
- for training and rehearsal without an audience (in theatres and concert halls)
- for the purposes of professional film and TV filming
Businesses and venues which can remain open
Other businesses are permitted to stay open, following COVID-19 Secure guidelines. This includes those providing essential goods or services, including:
- Essential retail such as food shops, supermarkets, pharmacies, garden centres, hardware stores, building merchants and off-licences.
- Petrol stations, car repair and MOT services, bicycle shops, and taxi and vehicle hire businesses.
- Banks, building societies, post offices, loan providers and money transfer businesses
- Funeral directors
- Launderettes and dry cleaners
- Medical and dental services
- Vets and pet shops
- Agricultural supplies shops
- Storage and distribution facilities
- Car parks, public toilets and motorway service areas.
- Outdoor playgrounds
The majority of public services will continue and you will be able to leave home to visit them. These include:
- the NHS and medical services like GPs and dentists. We are supporting the NHS to safely carry out urgent and non-urgent services and it is vital anyone who thinks they need any kind of medical care comes forward and seeks help
- Jobcentre Plus sites
- Courts and probation services
- Civil Registrations Offices
- Passport and Visa Services
- Services provided to victims
- Waste or Recycling Centres
Under the new restrictions:
- You should stay at home, except for specific purposes such as work, essential shopping and exercise
- Do not meet indoors with anybody unless you live with them or they are part of your support bubble
- Hospitality venues, non-essential retailers and certain other businesses will be closed
- Schools, colleges, and the university remain open
- Household waste and recycle centres will be open with additional precautions
- Libraries will remain open for order and collect services, and essential computer usage
- Places of worship remain open for individual prayer
- Wash your hands regularly for at least 20 seconds
- Wear a face covering when required
- Maintain social distance of 2 metres
Stay at home
You must not leave or be outside of your home except for specific purposes. These include:
- Work and volunteering
You can leave home for work purposes, or to provide voluntary or charitable services, where you cannot do this from home.
- Essential activities
You can leave home to buy things at shops which are open, for instance for food and medicine, or to collect any items - including food or drink - ordered through click-and-collect or as a takeaway, to obtain or deposit money, or to access critical public services (see section below).
- Fulfilling legal obligations
You may also leave home to fulfil legal obligations, or to carry out activities related to buying, selling, letting or renting a property.
- Education and childcare
You can leave home for education (formal provision, rather than extracurricular classes such as music or drama tuition), training, registered childcare and children’s activities that are necessary to allow parents/carers to work, seek work, or undertake education or training. Parents can still take their children to school, and people can continue existing arrangements for contact between parents and children where they live apart.
- Meeting others and care
You can leave home to visit people in your support bubble, or to provide informal childcare for children 13 and under as part of a childcare bubble, to provide care for vulnerable people, to provide emergency assistance, attend a support group (of up to 15 people), or receive respite care. People can also exercise outdoors or visit an outdoor public place (see section 3).
- Medical reasons, harm and compassionate visits
You can leave home for any medical reason, including to get a COVID-19 test, appointments and emergencies, to visit someone who is giving birth or dying, to avoid or escape risk of injury or harm (such as domestic abuse), to visit someone in a care home (if permitted under care home guidance), hospice, hospital, to accompany them to a medical appointment, or to go to the vets (or other animal welfare services).
You can leave home to attend a place of worship for individual prayer, a funeral or a related event for someone who has died, to visit a burial ground or a remembrance garden, or to attend a deathbed wedding. A full list of what is allowed can be found in the regulations.
If you have a question or would like further information please email firstname.lastname@example.org.
We understand that this continues to be a worrying and distressing time for businesses and raises many questions. Please be assured that we are working hard with our partners in health and elsewhere to keep all our residents safe and to do everything we can to help businesses to continue to run in the safest way possible.
The safety of you and your staff and the safety of your customers remains paramount in enabling this to take place and we continue to offer any assistance we can to provide extra support for the hospitality sector.
Please see below a link to the latest information available for settings including;
This guidance outlines;
- Practical actions to prevent the spread of COVID-19
- How to use NHS Track & Trace
- What to do in the event of a suspected or confirmed COVID-19 case(s)
- Contact information should you need further assistance
It is important that you ensure that your staff are wearing face-coverings in areas that that are open to the public and where they're likely to come into contact witha member of the public.
A face covering is: something which safely covers the nose and mouth. You can buy reusable or single-use face coverings.
If businesses have taken steps to create a physical barrier or screen between workers and members of the public then staff behind the barrier or screen will not be required to wear a face covering. Enforcement action can be taken if barriers and screens are in place which do not adequately mitigate risks.
Greater Manchester Police (GMP) can issue fines (Fixed Penalty Notices - £200) to those who fail to wear face coverings.
The latest guidance has been issued by Government in relation to working safely in takeaways, cafes, restaurants, bars and pubs. Guidance in being updated all the time, so please ensure you remain up to date on any changes.
Please download this poster and display in a visable location in the relevant area to act as a reminder for customers and staff about wearing face coverings.
If you fail to display such a notice you can be issued with a Fixed Penalty Notice for £1000 by Bolton Council.
The situation will be monitored and and any continued non – compliance will be reported to GMP.
In order to minimise the spread of coronavirus throughout the population - everyone must play their part.
If you would like any further information, please do not hesitate to make contact with the team at email@example.com.
The information regarding the grant scheme for businesses that have been required to close as a result of the national lockdown effective from Thursday 5 November 2020 or as a result of tier 3 restrictions imposed on Friday 23 October 2020 under the Local restrictions support grant (closed businesses) can be found here.
The information regarding the grant scheme for businesses that are not legally required to close but are severely impacted by the restrictions under tiers 2 and 3 (backdated to 5 August 2020) under the Local restrictions support grant (open businesses) can be found here.
If your business has been required to close you only need to complete the application form once. Eligibility for both grants will be assessed at the same time. If you are approved for the local restrictions support grant (closed) you will automatically be assessed for the local restrictions support grant (open), when that scheme opens and will not need to re-apply.
Further information about the discretionary grant (additional restrictions grant) will be published here once the scheme has been approved.
Government support and funding
For further information on the Coronavirus Job Retention Scheme, Self Employment Support Scheme and other financial support available to help your business during Covid-19 - find out the latest information here.
- #Openforbusiness - if you would like free promotional materials to support your business, including posters and floor stickers contact the team or download posters at www.bolton.gov.uk.
- Redundancy support - if your business is experiencing financial difficulties, further information and support is available here .
- If your job is at risk or you've been made redundant you are not alone, The Licensed Trade Charity have helped over 50,000 people this year. You can talk to them about money, redundancy, back to work support and mental health. Call FREE 24/7 on 0808 801 0550.
- Working Well Early Help offer quick, free access to mental and physical health therapies and can support you and your staff with out NHS backed service which is quick and free to use. Call 0300 456 8107 or Email: firstname.lastname@example.org